Terms and Conditions
By visiting our website and purchasing our services, you agree to the following Terms and Conditions. Pest Guardian Ltd T/A Bed Bug Specialist is the data controller for the purpose of the Data Protection Act 1998.
General Questions
It is BedBugSpecialist’s policy to respect your privacy regarding any information we may collect while operating our Website. This Privacy Policy applies to www.bedbugspecialist.co.uk (hereinafter, “us”, “we”, or “www.bedbugspecialist.co.uk”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Like most website operators, Bed Bug Specialist collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Bed Bug Specialist’s purpose in collecting non-personal identifying information is to understand better how Bed Bug Specialist’s visitors use its website. From time to time, Bed Bug Specialist may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
1.2. We do not assume any liability for the loss or damage to valuable or sensitive items resulting from the treatment or the actions of our technicians required to perform their duties. You must ensure that any valuable items are moved to a safe place.
1.3. It is essential that you keep away from the treated areas during the treatment and allow sufficient time for any chemicals to fully dry before re-entering the treated premises.
1.4. You must inform us in writing about the value of items that cannot be removed from the treated areas and are not resistant to heat or chemicals.
1.5. Throughout the inspection process, you or your representative must be present and inform our technicians about any potential hazards present on the property.
1.6. You are responsible for ensuring that no items that should be removed are left behind and that no items are mistakenly taken away. Infested sensitive items left for treatment are treated at your own risk.
1.7. Upon receiving the treatment report or receipt from us, it is your responsibility to promptly notify us of any inaccuracies within 10 working days. Failure to provide such notification within the specified timeframe will be considered as your acceptance of the treatment reports and receipts as accurate.
1.8. It is the client’s responsibility to properly dispose of any furniture deemed untreatable. Should the technician agree to assist in removing infested furniture from the property, such an arrangement is considered a personal agreement between the client and the technician. The company shall not be liable for any damages or issues arising from these personal agreements.
We may collect personal information, such as:
Name
Addresses
phone numbers or email addresses and relevant contact details
but only if the customer contacts us through the web site form; by email or by phone for any reason that regards pest control services.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
If you provide us with your details over the phone or by text message your data is 100% secured.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
If you provide us your details over the phone or by text message your data is 100% secured.
2.2. We take responsibility for identifying any potential hazards that our services may pose to people and animals, excluding pests that already inhabit the areas targeted for treatment. 2.3. We will keep you informed of any changes to the initial treatment plan.
2.4. We will notify you in the event of any delays in our technicians’ arrival.
2.5. If we are unable to carry out the agreed service(s), it is our responsibility to contact you and offer options to reschedule, cancel, or refund any pre-paid amounts.
2.6. We are committed to conducting free visits within the terms and conditions of the provided guarantee and the agreed-upon guaranteed period.
Personal Data
We keep details of our customers for one year.
Our customers may wish us to delete their personal data before the expiration of one year.
We will use your data for:
To process and complete your orders
To deal with your enquiries
To develop, deliver and improve our goods or services
We shall not provide your personal information to third parties, except in those cases described below
Bed Bug Specialist takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Bed Bug Specialist may collect statistics about the behaviour of visitors to its website. Bed Bug Specialist may display this information publicly or provide it to others. However, Bed Bug Specialist does not disclose your personally-identifying information.
To enrich and perfect your online experience, Bed Bug Specialist uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Bed Bug Specialist uses cookies to help identify and track visitors, their usage of http://www.bedbugspecialist.co.uk, and their website access preferences. Bed Bug Specialist visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Bed Bug Specialist’s websites, with the drawback that certain features of Bed Bug Specialist’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Bed Bug Specialist’s use of cookies.
Although most changes are likely to be minor, Bed Bug Specialist may change its Privacy Policy from time to time, and in Bed Bug Specialist’s sole discretion. Bed Bug Specialist encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Guarantee Terms and Conditions
1.2. Three Months Guarantee: After completing three steam and chemical spray treatments, we offer a three-month guarantee. In the unlikely event that the treatments are not effective, we will provide up to two additional visits free of charge, subject to the terms and conditions outlined below.
1.3. Full Property Treatments: Our guarantee terms apply only to treatments conducted on the entire property. Partial property treatments are not covered under this guarantee.
1.4. Reporting Pests: It is essential to inform us of any remaining alive pests within 60 days of the treatment. Failure to do so will automatically invalidate your guarantee.
1.5. Current Infestation Coverage: Our guarantee applies solely to the current infestation and does not cover any future re-infestations that may occur after the treatment period.
1.6. Compliance with Aftercare Instructions: To ensure the effectiveness of the treatment, it is crucial to follow the aftercare instructions provided in your treatment report, whether given orally or in writing. Failure to comply with these instructions will render the guarantee invalid.
2.2. In the event of a failed heat treatment, we offer up to two additional steam and chemical spray treatments at no extra cost, as stated in our Guarantee Terms and Conditions.
2.3. Please note that our guarantee only applies to treatments conducted on the entire property. Partial property treatments are not covered.
2.4. Our Guarantee Terms and Conditions exclusively cover the current infestation and do not extend to any future re-infestations. The guarantee will be considered void if the main source of the infestation is located in a neighbouring property. Infestations caused by bed bugs migrating from an infested neighbouring property will be regarded as a re-infestation and will not be covered by guarantee.
2.5. The guarantee will be considered invalid if the aftercare instructions provided in your treatment report, whether given orally or in writing, are not followed.
2.6. The client must inform us of any bed bug activity and provide proof of an ongoing infestation within the guarantee period of the treatment date using any communication form published on our website. Failure to do so will invalidate the guarantee.
3.2. Please note that deposits are non-refundable if a cancellation notice is given less than 24 hours prior to the scheduled service date and time.
3.3. It is important to provide accurate details in your written or oral communication with us. We cannot be held responsible for issuing a refund if inaccurate information is provided.
3.4. Kindly understand that refunds will not be issued for services that have already been conducted. Once the work has been completed, we are unable to provide a refund.
3.5. Refunds will not be issued in the event the client fails to provide access to the property at the agreed date and time. It is the client’s responsibility to ensure that access is available for the scheduled services. If the client does not provide the necessary access, they may be subject to a rescheduling fee, and a new appointment will be set based on availability. In case of a cancellation by the client that does not meet the stipulated notice period, all fees paid will be forfeited.
Our Certifications
EXCELLENT
Based on 143 reviews
Posted on Google
Helen NicolaI called around and came across these guys were very helpful polite explained the whole procedure and no waiting around ,were best value for money highly recomend them very professional thanks guysPosted on Google
IliaThey gone thank youPosted on Google
LizzieSharing on the behalf of my boyfriend. He said that Tod was very helpful and professional. Explained fully what to keep and what to throw. Best solution before contacting experts in case it's a small outbreak and so on. Others wouldn't have bothered and just carried on with their work but Tod even helped with stuff he shouldn't have done but still did it. Just for that, it deserves a full 5 stars. Boyfriend is just praying now that their bug problem is gone and hopefully, reading the other reviews, he has high hopes. The service offered for the price is very good too. Thank you Tod.Posted on Google
Kyriakos MangklaraThose guys really are bed bug specialists. I hired someone else before, but after 3 treatments I couldn't really see much improvement. We did some shopping around and we decided that the heat treatment is the only way and we were right. Tod destroyed them in one go. Three months we have been eaten alive by these bugs and it's finally over. Special thanks to Tommy and Tod. You guys are amazing!Posted on Google
TanikaHad a heat treatment (which also includes a chemical spray) done on our 4-bedroom house almost a year ago now which was 100% effective and gave us instant relief. I remember being sceptical when I first found them because I thought how can they possibly be rated 5 star when bed bugs are such a difficult problem to handle but it’s very much deserved. Tommy was very responsive and answered all my concerns when we phoned. I had done so much research online and was probably quite annoying with so many questions but he was calm and patiently explained things without being stuck up (which I experienced with other pest controllers who seemed offended I would even question an expert). Then Tod came to do the heat treatment and he was extremely thorough, friendly and reassuring - which goes a long way given the anxiety and emotional toll that comes with having bed bugs. Hopefully I never experience bed bugs again and nor will my family or friends but if it happens I’d come back to these guys and would strongly recommend them. You feel in safe hands with them.Posted on Google
Atanas GarilovI have been trying to get rid of the bed bugs for months. Called the council and they came a few times but their treatments are rubbish. Had to call a professional at my own expense because the situation was getting out of hand and my landlord couldn't be more careless about it. Found bed bug specialist online and booked them for treatment. As soon as the guy came, he said the bed bugs are coming from my neighbour and he was right. I talked to my neighbour and he confirmed that they had them for years. I can see a big improvement after the treatment and I have a follow-up scheduled for next week. So far, I'm really impressed with this company. Hopefully, there will be 0 bed bugs after the second round.Posted on Google
Aleksandar LechevI'm amazed at how quickly they respond to my emails and how easy it is to arrange treatment with this company. My tenants complained about bed bugs and I immediately started looking for an exterminator. Tommy emailed me 5 minutes after I submitted my enquiry and answered all my questions. It's been about a month since the treatment and my tenants haven't complained of having bites anymore. I'm satisfied with the service.Posted on Google
Magda KrolThe company is very experienced! They will tell exactly what needs to be done and eliminate any risk of re-infestations. Please listen to their instructions. They also offer a discount if repeated treatment is required- and this is rare. Their price for heat treatment (I did not use it) is the lowest price you can find. 3rd treatment- if needed, is free! I highly recommend. It was a nightmare, but it is all over now! ThanksPosted on Google
James MurrayTbh I didn't want to write a review as I still kinda feel embarrassed because of the bed bugs, but these guys deserve it. I had been struggling with recurring bed bug issues for months, dealing with various companies with no lasting solution and no one could explain to me why the bed bugs keep returning. Then a friend recommended Bed Bug Specialist. From my first conversation with Tommy, I felt reassured. Very different from other professionals I spoke with. He listened carefully and explained that my problem might be coming from a neighbour. I spoke to them, but they denied havingbed bugs. Tommys colleague did a thorough inspection and confirmed that he saw likely infested furniture and mattresses in my neighbour's garden when he took a look from my bedroom window. I decided to hire Bed Bug Specialist for heat treatments at both my and my neighbours house. It's been over 5 months now and I havent seen a single bed bug since and I'm relieved to say this nightmare seems to be over. I highly recommend this company. They are professional, thorough, and genuinely care about resolving your issue.Posted on Google
Brian MooreWe realised we had a bedbug problem when a friend came to stay and was bitten. I was really upset and horrified to say the least. I contacted Tommy who very quickly responded and was able to offer me a visit the next day - I think I had to take one 2 days later in the end because of my work. Pwamen arrived exactly on time and did a thorough inspection at our house. He listened to my concerns and helped to reassure me about various things that I wanted him to identify that weren’t bedbugs / eggs but also found some live bugs too and other evidence that he showed me. He then did a thorough treatment of steaming and then spraying. After that I saw a couple of dead bugs but nothing alive. I then worried I might have a bite and contacted the company again. I also sent photos of some insects I found. Tommy responded really quickly and reassured me they were not bed bugs. He responded very quickly and helpfully to several panicked emails I sent. For piece of mind I requested a further inspection and a “just in case” treatment. Again Pwamen came. He did a full inspection and reassured me there was nothing to find. I suggested he did a treatment anyway but he said really it wasn’t necessary and instead I should contact them if I needed. After this I had no bites and no evidence of bugs (I looked often). The treatment has worked and the company did not do an unnecessary treatment despite me offering to pay, which they easily could have done. I’m really grateful for Pwamen’s kind, reassuring, professional and effective treatment. I’m also so impressed by this company’s honesty. I think it would have been so easy to charge me for another treatment but they showed integrity and did not do this. They were also so kind and reassuring. I think it’s pretty rare to get this type of service and I must say it is pretty awful having bedbugs and did impact me quite badly so it was so brilliant to be helped so well. I would really not hesitate to recommend this company to anyone who is having these kind of issues. Thank you again Pwamen and Tommy!